WestJet Mock Interview
Practice 30 WestJet interview questions covering guest service, safety scenarios, and airline culture.
Question 14 of 30
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
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Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
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Anonymous Answer
While working at the medical clinic, I once had a little boy who came in with a severe deep cut on his hand. His mother was very upset, and he was clearly in a lot of pain. Although we were in a medical clinic, I knew that our facility wouldn't have the necessary equipment to help treat the boy, and I proceeded to call an ambulance and keep his arm elevated above his heart. The physician on site later congratulated me and acknowledged that I had made the best possible decision in this scenario.
Rachelle's Feedback
Well done! This is a superb example of reacting appropriately in the face of stress.
Anonymous Answer
I have faced unexpected difficulties frequently in my current position, especially since COVID. The company is currently very short of certifying maintenance staff and some days as the Team Leader I am the only certifier on staff to carry out the overnight maintenance workload. I overcame this obstacle by effectively communicating with the maintenance planning and maintenance operation control teams to prioritize the workload. I give everything I have to the team to ensure we can complete the prioritized workload efficiently and most importantly, safely.
Jaymie's Feedback
This is a great example to share that really highlights your skills in this area. Great job!
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