In which hotel management programs and software do you have experience?
There are a variety of programs that hotels use, and the usual suspects are often listed in job postings for hotels and resorts. These programs may sound familiar to you:
- Hotelogix
- RMS Hotel
- Preno
- SmartHotel
Share with the interviewer the programs that you have used. If you are new to the hotel industry, you can discuss any CRM, Point of Sale, or other customer tracking database with which you are familiar. Assure the hiring manager that you are gladly able and willing to learn any programs they might use.
"I am new to the hotel and resort industry but have worked in retail before where a customer management system was in place, as well as a robust point of sale system. I am confident that I can study your system and learn it quickly."
