Discuss your experience in working and collaborating in a diverse environment.
Whether it be your guests or your co-workers, you are sure to find a diverse environment at the Four Seasons Hotels. The benefits of a diverse environment are many. Aside from the potential of challenging monocultural paradigms, diversity also offers a more realistic depiction of the world we live in, and problem-solving changes when a host of varied experience tackles the outstanding tasks. Perhaps a guest speaks exclusively Mandarin. It's helpful to have employees that also speak that language. If nothing else, diversity on the team says something to the guests because it sends a different message than might a narrower field of representation. It can make a diverse range of guests feel welcome too, and if nothing else, it certainly speaks to Four Seasons sense of how they want their brand to be seen. Outline for the interviewer the experience you have working in a diverse environment.
"In the past, I spent six months working on a cruise ship where over 200 nationalities were represented. It was one of the most incredible experiences of my life, opening myself up to new cultural experiences. I even learned a few words in various languages. It's important for any workforce to be diverse since it adds to the creativity of the team, and offers a better experience for the customer."
