Four Seasons Hotels Mock Interview
Master 35 Four Seasons Hotels interview questions covering luxury service standards, guest experience, and hospitality excellence.
Question 7 of 35
How would you handle a co-worker who was acting unprofessionally towards our guests?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
One difficult workplace situation is when a co-worker is not performing how they should be, yet, you may not be the manager or supervisor. The problem is to know when to interfere and when to seek outside help. Talk to the interviewer about a time when you have been in a position like this, and discuss what you did to remedy the situation.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I once worked with a co-worker who unknowingly rolled her eyes a lot. Our guests would be put off, and she wouldn't understand why she continually received complaints. I asked her if she was open to receiving feedback, and she agreed. I went on to explain to her that she was an unintentional eye-roller. She had no idea! We worked together for a few weeks on it, and she eventually retrained herself to no longer make that expression."
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