We always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

"If this happened, my first concern would be reinforcing Estee Lauder Companies' (and the particular brand's) customer service reputation and protecting the relationship with this customer. I would make sure the customer wasn't hurt, and I would comfort and assure the customer that no harm was done. If I can make him/her laugh and break the tension, that would be a win. I would then help him/her find the right product, and try to turn the situation into a sale and a happy Estee Lauder Companies customer who walks away feeling good about the brand."

"I would make sure to be familiar with Estee Lauder Companies' (and the particular brand's) policies for situations such as a customer breaking a product. Accidents are not uncommon in a retail environment, so I would ensure they are not injured and then safely clean up the mess. Particularly considering the high-touch nature of the Estee Lauder approach, the important thing here is to make sure the customer leaves the store feeling good about the customer service he/she received."