"I always try to understand the real issue and then go from there. It's important to ask questions and gather feedback during the conversation so you're prepared for objections. If the price point is too high, I ask them to share what their budget is so I can help make alternative recommendations in their price range. I might also acknowledge that the price point is high, but educate them on how long the product might last. For example, if the product is 100 but lasts for three months, that might change their mind. Ultimately, I never want to be pushy or obnoxious, so if I can answer their questions and they still do not want to buy, I respect their decision and welcome them back in the future. This usually helps build a trusting relationship and they are likely to return when they are ready to make a purchase."

"I like to focus on building a trusting relationship early on in the customer interaction. It is important that you pay attention and listen to your customers very early on. I try to be proactive and ask questions initially that will help me understand their needs and prepare for objections. I also share my experience in the beauty industry, as that promotes trust and confidence. If a customer objects, I focus on the root cause and then ensure they have the information they need to make a decision. Perhaps a customer is hesitant to make a large purchase on skincare products because they have used a specific product for several years. That is understandable, so I first express my understanding of their worries but then reassure them that we have a generous return policy so they can try it and bring it back and find something else if it's not for them. I'm always patient during the process and provide them time to think about it or ask questions."