Estee Lauder Companies Mock Interview

Practice 30 Estee Lauder Companies interview questions covering beauty innovation, brand expertise, and retail excellence.

Question 19 of 30

How would you respond if a customer asked you a question that you didn’t know the answer to?

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Jaymie Payne

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.

Estee Lauder offers a wide range of products, so you will likely run into a situation where you're unsure how to answer a customer. The interviewer wants to discover more about how you would react under pressure and when you lack the knowledge necessary to answer a question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.

Jaymie Payne

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.

"Working in the physical retail store, I often get questions from customers related to another department that I'm unfamiliar with. Even if I'm in the middle of something when they approach me, I always stop what I'm doing, greet them with a smile, and take time to actively listen to their question. If I can assist them, I will walk them to the item they are trying to find. If I can't, I will try to look up the information on my handheld device or page another employee who can better assist them. I always wait until that employee comes and takes over before excusing myself."

Jaymie Payne

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.

"As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer's question. I would be honest with the customer and let them know I would research the answer and get back to them shortly. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."

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30Estee Lauder Companies Interview Questions & Answers

Discovery

1.We put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?

Situational

2.We take customer service very seriously at Estee Lauder. If a customer wanted to return a makeup product that had been significantly used, what would you do?

Discovery

3.The beauty industry is very competitive. Why do you want to work for us?

Competency

4.We seek to hire those who have a true passion for the beauty industry. How do you stay up to date on industry trends?

Discovery

5.Name your favourite Estee Lauder product and why it's your favorite.

Compatibility

6.We prefer to hire those with formal training in beauty, makeup, or other related fields. Walk me through your relative training.

Situational

7.We always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

Compatibility

8.The hours at Estee Lauder can include evenings, weekends, holidays, and overtime. Do you have a flexible schedule?

Discovery

9.We put great effort into being the best in our industry. In your opinion, what can we do to remain competitive?

Experience

10.Tell me about your most recent visit to one of our branded stores. What was your experience like?

Situational

11.We pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?

Discovery

12.What do you know about Estee Lauder?

Compatibility

13.What are your career aspirations beyond this job?

Situational

14.How would you handle a situation where your supervisor did not properly communicate information to you?

Experience

15.We are a global corporation with brands and employees all over the world. What is your experience working with a diverse group of people?

Discovery

16.Outside of work, what type of creative activities do you like to pursue?

Situational

17.Tell me about a time when you had to step in and be a leader.

Behavioral

18.Judging by your resume, you appear to be overqualified for this position. What would keep you at Estee Lauder, if you were offered the position?

Situational

19.How would you respond if a customer asked you a question that you didn’t know the answer to?

Competency

20.Tell me about a technique you would use to sell to a customer.

Compatibility

21.We pride ourselves on being competitive in the employee marketplace. Tell me a little about your salary and benefits expectations.

Competency

22.How would you handle a customer objection to buying a product?

Discovery

23.Are you applying for any other jobs?

Behavioral

24.Teamwork is important to us. Why do you consider yourself a team player?

Discovery

25.If we made you an offer, how soon would you be available to start?

Situational

26.What would you do if you caught a coworker stealing?

Competency

27.When working remotely, how do you limit distractions?

Competency

28.What are some ways you deliver excellent customer service?

Situational

29.Tell me about a time when you did not have enough time to complete all assigned tasks. How did you handle the situation?

Behavioral

Estee Lauder Companies Mock Interview

How would you respond if a customer asked you a question that you didn’t know the answer to?

30Estee Lauder Companies Interview Questions & Answers

1.We put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?

2.We take customer service very seriously at Estee Lauder. If a customer wanted to return a makeup product that had been significantly used, what would you do?

3.The beauty industry is very competitive. Why do you want to work for us?

4.We seek to hire those who have a true passion for the beauty industry. How do you stay up to date on industry trends?

5.Name your favourite Estee Lauder product and why it's your favorite.

6.We prefer to hire those with formal training in beauty, makeup, or other related fields. Walk me through your relative training.

7.We always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

8.The hours at Estee Lauder can include evenings, weekends, holidays, and overtime. Do you have a flexible schedule?

9.We put great effort into being the best in our industry. In your opinion, what can we do to remain competitive?

10.Tell me about your most recent visit to one of our branded stores. What was your experience like?

11.We pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?

12.What do you know about Estee Lauder?

13.What are your career aspirations beyond this job?

14.How would you handle a situation where your supervisor did not properly communicate information to you?

15.We are a global corporation with brands and employees all over the world. What is your experience working with a diverse group of people?

16.Outside of work, what type of creative activities do you like to pursue?

17.Tell me about a time when you had to step in and be a leader.

18.Judging by your resume, you appear to be overqualified for this position. What would keep you at Estee Lauder, if you were offered the position?

19.How would you respond if a customer asked you a question that you didn’t know the answer to?

20.Tell me about a technique you would use to sell to a customer.

21.We pride ourselves on being competitive in the employee marketplace. Tell me a little about your salary and benefits expectations.

22.How would you handle a customer objection to buying a product?

23.Are you applying for any other jobs?

24.Teamwork is important to us. Why do you consider yourself a team player?

25.If we made you an offer, how soon would you be available to start?

26.What would you do if you caught a coworker stealing?

27.When working remotely, how do you limit distractions?

28.What are some ways you deliver excellent customer service?

29.Tell me about a time when you did not have enough time to complete all assigned tasks. How did you handle the situation?

30.We value creativity and innovation. If hired, how will you bring those skills to the team?