"Working in the physical retail store, I often get questions from customers related to another department that I'm unfamiliar with. Even if I'm in the middle of something when they approach me, I always stop what I'm doing, greet them with a smile, and take time to actively listen to their question. If I can assist them, I will walk them to the item they are trying to find. If I can't, I will try to look up the information on my handheld device or page another employee who can better assist them. I always wait until that employee comes and takes over before excusing myself."
