"I can tell that your customer service employees receive a great deal of training in the Estee Lauder high-touch approach. I've always had a positive customer experience at any of your brands' stores. My last visit, I was having trouble finding a specific product. As soon as I came across a customer service employee, they knew what I was looking for and found it for me right away. I was impressed with how knowledgeable and friendly she was, and I would hope to emulate that, should I be hired."

"During my last visit to an Estee Lauder brand store, I made a huge purchase. Once I arrived home, I realized that I had grabbed the wrong shade of one of my favorite products. It was no problem for me to make the exchange later that week. Your staff was warm and accommodating, and that made me want to continue shopping that particular brand."