"I believe the sales process begins by making a good impression and trying to build rapport with the client. Then, a sales consultant must learn the customer's needs, present the best product to meet those needs, and persuade the guest of the value. After a decision to purchase is made, the salesperson should walk with the guest as they sign contracts and take delivery of the car. Finally, a good sales consultant stays in touch with the client to ensure the customer was completely satisfied."

"I believe that the art of sales is a step-by-step process. It begins with greeting the guest and ends when they take delivery of their new car. I always want to help my customers make the best possible decisions about what meets their needs. I have learned not to rush through the process just to get a sale."

Here are some descriptions of what they are looking for in their ideal candidates, as detailed on their website and job descriptions; "Driven by the desire to provide an iconic customer experience. At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers to understand their true needs, good listening skills, a strong customer focus, and a high level of self-motivation. Join us, and you will help each customer purchase the right car, not the most expensive one. Assist customers in finding a vehicle that meets their needs. Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications. Bring us your ability to connect with people and build relationships, and we'll help you succeed."