Take me through your experience in retail. Tell me about your favorite and your most challenging position and explain your reasons.

"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it challenging because it was a different industry than I was accustomed to. I learned a great deal during that time. This position was also my favorite because I was constantly exposed to new things. I like to be pushed beyond my boundaries."

"While I haven't yet worked in a customer-service environment, I'm excited to start! I love learning new things, especially when it comes to working with and serving other people. In college, I worked at a writing lab where I helped younger students correct their essays and prepare for English exams. That experience taught me how to listen to people's needs, practice patience, and develop tools to help frustrated students feel at ease. I think that these kinds of experiences will help me adapt to your company."