CarMax makes a positive impression on its guests by following up with them after the sale. Tell me about how you believe you could do that.

"I have always believed when a client initially declines, it is because the salesperson did not build enough value in the product they were presenting. I take rejection as an opportunity to reassess what they need so that I can present a fresh approach to them. I am not afraid to ask for the sale more than once if needed."

"I believe in staying in contact with my clients even after they have made their purchase. Since no one knows what the future holds, they might need a vehicle sooner than they anticipate, and when they do, I want them to think of me. In my previous job, I always sent out thank you cards right after the sale and sent texts regularly to ensure they were happy with our service."

Here is a value proposition they offer on their website, which could prove useful when formulating your answer to this question; "The heart of who we are: Caring for others comes naturally. Making sure our customers have the best experience at every touchpoint is just part of who we are. We're also a collaborative community that cares about each other. Making connections starts with you. We believe that coming together and helping others is an important part of working at CarMax. If you join our team, you'll join a culture of transparency, integrity, and an unwavering focus on doing what's right for each other, our customers, and our communities."