CarMax was one of the first companies to initiate online shopping and purchasing in the car business. Because more individuals are shopping online in today's market, the interviewer needs to know you are comfortable with technology. Depending on the position you are applying for, "you'll handle a wide range of customer interactions, via the phone, online, text, and more. Helping customers to easily find and finance the cars they love is what this is all about." Regardless of whether this applies to the role you are competing for, showcase your knowledge or experience with every facet of the CarMax business model.