In our environment at CVS Pharmacy, you will sometimes come across rude customers as a Pharmacist. How would you handle a customer who is aggressive towards you or a colleague?

"I know that customers are just people like the rest of us; sometimes we all have bad days! If a customer was upset, I would ensure that they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. In my current role, I have had to work with patients who are in pain and short on patience. I always reassuringly talk to them and let them know that I am working with them as quickly as I can."

In retail, it's important to maintain a cheerful, calm demeanor, even when dealing with angry or frustrated customers. Describe your experience dealing with unruly customers, or talk about how you imagine you would deal with a negative customer experience. Any experiences you can speak about will go a long way in proving to your interviewer that you can handle any customer situation as a Pharmacist at CVS Pharmacy.