Have you ever made a suggestion requesting change in work processes or duties during your career as a Pharmacist?
The most successful retail pharmacies are always growing and adapting to better serve their customers, and CVS Pharmacy is no exception. CVS Pharmacy lists innovation as one of its Heart at Work behaviors that are key to its success. Your interviewer hopes to hear that you look for areas to improve and don't hesitate to bring new ideas forward.
"Having had formal training and experience in healthcare quality initiatives, I always keep an eye out for process improvements that either cut waste, cut costs, or improve the customer experience. Two years ago, my employer noticed a significant increase in customer traffic in the early evening hours. Over one week, I tracked the number of customers in two hours and compared it to years prior on the same date, and it was easy to see we were busier. I approached our Pharmacy Director about both looking into increasing staff during those hours and adding a second till to our check-out area. The director thanked me for my suggestions and quickly implemented a few changes."
Before your interview with CVS Pharmacy, think of a time you saw a process that could use improvement, and come prepared to talk about what you did to help improve it. Discuss how you recognized that the change was needed and how you confidently presented the issue to the powers the be in your organization.
