Give me an example of a time when you went above and beyond.

At CVS Pharmacy, customer service always comes first. The CVS customer expects to be greeted by helpful, positive employees who do their best to help them find exactly what they're looking for. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Some examples of going above and beyond include providing personalized recommendations to customers, offering additional assistance with product selection and sizing, and ensuring a seamless checkout process. Retail employees can also exceed expectations by providing exceptional customer service, such as greeting customers with a warm welcome and a smile and promptly addressing any concerns or issues that may arise. Going the extra mile by following up with customers after their purchase or providing additional resources or information can also leave a lasting impression and foster a loyal customer base.