Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

In a service-focused job like a retail position at Bunnings Warehouse, you will likely encounter customers who present difficult situations. Retail and customer service-based roles often require diplomacy. More often than not, people evaluate customer service to how heard, validated, and fairly treated they feel. What one considers fair varies from person to person. Customer service is understanding, relating with, and delivering on expectations. Meeting those expectations equates to good customer service.