Describe a time you coached someone.
Fintech HR managers are frequently approached by employees who are seeking guidance and help about various matters. Part of the role is being able to listen attentively and then give accurate and useful advice. If possible, give an example of a time when you were able to do this. Show the interviewer that you are personable, helpful, and caring.
"At my last job, many times I acted as a liaison and mediator between management and the employees. This could be challenging at times because the CEO of the small fintech company I worked for wasn't always easy to please. Many times he rubbed people the wrong way. Partly because of my friendly nature and partly because I was one of the few people in the company who didn't take the CEO's actions or words personally, I became the go-to person for employees to come to when they needed to voice their worries and frustrations. Although I guarded my time diligently because I was always busy, I made sure to take the time to talk to anyone who needed it. I listened closely to their side of the story and then I tried to offer different perspectives. I balanced how they felt with the CEO's likely perspective on things. I taught several people not to take his words and actions personally, and it helped them to grow stronger as people and employees."