"At my last job, many times I acted as a liaison and mediator between management and the employees. This could be challenging at times because the CEO of the small fintech company I worked for wasn't always easy to please. Many times he rubbed people the wrong way. Partly because of my friendly nature and partly because I was one of the few people in the company who didn't take the CEO's actions or words personally, I became the go-to person for employees to come to when they needed to voice their worries and frustrations. Although I guarded my time diligently because I was always busy, I made sure to take the time to talk to anyone who needed it. I listened closely to their side of the story and then I tried to offer different perspectives. I balanced how they felt with the CEO's likely perspective on things. I taught several people not to take his words and actions personally, and it helped them to grow stronger as people and employees."