"When I first started in a management role, I attended company training on employee performance tracking, and holding constructive conversations with underperforming employees. Since that basic training, I have furthered my knowledge by completing various leadership workshops, including a self-paced online leadership program called 'Leadership Communication with Impact' from INSEAD. This course taught me to leverage my professional strengths to create a culture of communication. I also learned how and when to adjust my communication style to meet the emotional needs of others. I built a way to deliver impactful messaging with empathy while maintaining a position of authority. By expanding my capacity for communication, I developed an impactful way to provide performance reviews and constructive employee conversations. Now, I can relay the company vision better and help my underperforming employees understand the vital role they play in reaching this vision."