"I have found before I do anything to address conflict, it is best to simply listen, especially as a leader. If I jump in and share my perspective first, it could make it more difficult for others to share their view of the situation. I try to create a space where other lab members feel safe voicing their concerns and perspectives and do my best to understand where each person is coming from. I realize that it can be challenging to reconcile multiple perspectives."

"It is important to remember that a culture of openness is essential for team success. Whenever possible, I make it clear that open conversation is welcome, and I take feedback seriously. I feel it's important to remain professional, express empathy, and work with team members to resolve their concerns. Then, they'll be more likely to trust me and be open and honest in the future. In one instance, I decided to have an all-hands-on-deck meeting; I held an impromptu lab meeting to create a work-life balance policy. It quickly became evident that there were many different perspectives in the lab about what such a policy might entail. Some people wanted immediate responses to their emails, and others wanted to unplug during evenings and weekends. By voicing all these concerns collectively, the lab team was able to hear those perspectives and work together to develop a set of policies that aimed to meet everyone's needs."

Every office or lab environment will have conflict, but this shouldn't hinder your ability to get the job done. Your response should provide an example of a conflict and explain what you did to eliminate workplace tensions or maintain a level of professionalism despite disagreeing with a colleague. However, if this has not happened to you, and you are an entry-level professional, you could also offer an example of a conflict you resolved at university or in a volunteer position.