What would your first step of corrective action be for a staff nurse who is chronically late for their shift?

"Hopefully, I would have addressed this before it became a chronic pattern! When I notice that the nurse has been late for more than a couple of days, I would schedule a time to meet with the individual away from work so that it did not impact patient care or increase the other nurse's workload. I would identify the problem using real examples, like: 'I noticed you've been late three times this week.' I believe that people are our most important resource, so I genuinely want to know if something is happening in this person's life. Not to pry, but people falter for a reason, and I need to be helpful and astute while minding the unit's needs. If the problem is new and there are extenuating circumstances like health or personal issues, I would refer the nurse to employee assistance or suggest taking a few days off. I would try to understand what is happening and find a win-win situation that embraces concern for the employee and the unit. My first step would be to find the root cause and a measurable solution, with a plan for the next meeting to ensure the problem is resolved."

Your primary duty as a Band 7 Manager is staff management, so this question should be expected and answered with confidence. You want to be decisive, fair, and direct with your response so your interviewer knows that you would be looking out for the best interest of the company and your entire team. Your answer should showcase your team management skills, including diplomacy and communication skills.