How do you explain medications, treatments, or diagnoses to patients without using a lot of medical or healthcare jargon?

"Patients come from various backgrounds and usually have their own understanding of how healthcare works. Some are not familiar with certain medical terminology, so instead of hypertension, I use the term 'high blood pressure.' I also provide specific and relatable examples to help my patients understand their conditions and treatment options."

This question is your chance to showcase your communication skills. Use this time to highlight how you can meet patients where they are, and present complex information to them in a way that connects with them. Not everyone has the healthcare training and expertise that you do, so explaining things in terms that a patient understand is a critical aspect of the job of a Band 7 Manager.