Give an example of a process you automated.

Provide an example of a time you successfully made a process easier. If it includes technical knowledge the interviewer may not have, generalize the example as much as possible.

"It's always helpful to find a new way to do something. I've come to realize that sometimes even small changes make quite a big difference. For example, in a CRM program that was used at my firm, there were some inefficiencies in how our admin team would enter client data. After observing the process, I worked with the IT team to implement some changes in the data fields to make them more user-friendly for our admins. The changes not only helped with data entry but also made it easier for them to run applicable reports."