After you implement a solution to a problem, how do you test the effectiveness of that solution?
The interviewer wants to see that you have strong follow-through skills, ensuring your qualtiy standards meet their expectations, and that you possess the ability to use data and analytics to support your decisions. The only way to test the effectiveness of a new solution is to keep a close eye on the immediate, and often longer-term, results!
Depending on the situation, you can use data, run reports, and compare/contrast your findings. If you have records of the data before your problem-solving solution, you can track the results of your new solution and analyze in a month, or beyond.
It can take time to see the results, so having a method for measuring them is essential. Give an example of a time you implemented a solution and measured the results to check its efficacy.
"I like to collect data, as well as anecdotal assessments of new procedures. It's great to have data to confirm if a new procedure was or was not effective, but I am a firm believer, too, in getting the team on board. Plus, as you implement a solution, sometimes those doing the actual day-to-day work or the actual implementation have a more accurate understanding of what's going on or what could be improved. Therefore, I am sure to ask my team how they think it's going, and if it's impactful."
"In my current role, once our team comes up with a new strategy for a project or product add-on, we will conduct two focus groups. One test group will be on the original plan and the second, on the plan that we want to implement. The use of focus groups is the best way for us to measure if our new strategy will be effective enough to justify the time and funds that will go into the final project."
