How would you handle an angry customer?

Focus on giving an example from your past where you have successfully dealt with an angry customer. If you have not worked in a retail or customer service role, explain that to the interviewer and describe how you have handled a disagreement with a coworker or classmate.

Most businesses have the motto 'the customer is always right.' Even if you disagree with the slogan, you must remain professional and be a good image for the company when working with the public. To be considered for the Walgreens Internship, avoid saying you get angry or hostile with a customer when they are angry with you.

"I have handled angry customers by remaining calm, listening to their complaints, and finding a resolution to the problem. I have found that most often, there is a communication issue that can be resolved with patience, listening, and problem-solving. If I cannot make the customer happy, I involve my manager. That has only happened once, and even my manager could not please the customer."