Wal-Mart Mock Interview
Practice 40 Wal-Mart interview questions covering customer service, retail operations, and leadership scenarios.
Question 18 of 40
Tell me about a time there was a serious conflict on your team. How did you resolve it?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Their assessing your professional personality as well as your interpersonal, mediation, and negotiation skills. You want to position yourself as adept and effective at delivering diplomacy towards a communal end goal. Your answer should reveal whether you have any issues with people in positions of authority versus striving to preserve the peace and exhibiting respect for your superiors. Analyze the situation. Distinguish when you need to take action.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"We recently had two employees fighting over a customer. One associated insisted they greeted them first and the other insisted they did not poach. To solve the issue, I split the commission between the two of them. Neither was happy about the situation, but it made them more aware, moving forward, of the whereabouts of their customer."
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Anonymous Answer
I've never had a serious conflict with my team, but if I did, I would try to talk to them in an attempt to fix wherever problem there is. If it happened to be severe, I would report to my closer manager.
Rachelle's Feedback
These are very good action steps to take, should conflict be present in the workplace. The interviewer should appreciate your desire to help and create a harmonious work environment.
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Prepare for situational questions that Wal-Mart store managers use in interviews.
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