Wal-Mart Mock Interview
Practice 40 Wal-Mart interview questions covering customer service, retail operations, and leadership scenarios.
Question 16 of 40
How would you deal with an angry customer while you were busy completing tasks?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
No task is more important than the customer unless it is an issue of safety. You need to be ready to stop any task that you're currently working on to deliver above and beyond customer service at any moment. This is part of working in a sometimes stressful, high paced environment. Regardless of how frustrating it is to have the task you're working on being constantly interrupted, this isn't the customer's fault, it is just part of the job.
Use this opportunity to demonstrate your multitasking skills and your customer service skills in a way that advertises your merits. Staying calm, actively listening, exhibiting enthusiasm and appreciation for the customer's loyalty reflects an ability to work well under pressure and high emotional intelligence. You want to show you are positive, customer oriented, and self guided in your work.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I had an angry customer I would treat them well by listening to what they had to say and asking what I could do to make them turn into a happy customer again. I think most people simply want to feel that they are being heard."
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Anonymous Answer
I leave the task that I am doing and, the first thing I would say is I'm sorry and pay closer attention to why he is angry, ask the customer what he needs and try to helping.
Rachelle's Feedback
It sounds as though you have had some customer service training. Good answer!
"If I came across an angry customer while completing my tasks, I would leave the task to pay closer attention to the customer. I would apologize for the situation and ask what I can do to help. I received formal customer service training at 'Company ABC,' and I look forward to applying my knowledge to this role at Walmart."
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Prepare for situational questions that Wal-Mart store managers use in interviews.
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