UPS has won awards for their top customer service including:

- Package Delivery Brand of the Year
- World's Most Valuable Logistics Brand
- World's Most Admired Companies
- Most Trusted Brands in Small Business
- Respect for Humans

UPS knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.

Be sure to echo the jargon used on the UPS website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.