UPS Mock Interview

Master 30 UPS interview questions covering operations, safety protocols, and customer service excellence.

WRITTEN BY RACHELLE ENNS

QUESTION 2 OF 30

There are a few competitors who promise cheaper delivery than we do at UPS. How will you overcome this challenge with our potential customers?

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

How to Answer

The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that UPS is the best choice for their shipping and logistics needs? To answer this question correctly, you must have conducted some research on UPS and their competitors. Your answer should reflect the ways that UPS stands out in the industry.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Example Answer

"I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at UPS such as your money back guarantee, the professional environment, as well as the available 24/7 global support. I truly believe that most customers will take service and convenience over cost savings."

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30 UPS Interview Questions & Answers

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01 At UPS we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is? ~UPS 02 There are a few competitors who promise cheaper delivery than we do at UPS. How will you overcome this challenge with our potential customers? ~UPS 03 Integrity is everything to us at UPS. What would you do if you caught a co-worker stealing? ~UPS 04 There are a lot of career options within the logistics industry. Why do you specifically want to work for UPS? ~CAREER GOALS 05 In your opinion, what is the most valuable service UPS offers small business? ~UPS 06 Do you understand our primary customer base at UPS? ~UPS 07 UPS offers many avenues for career growth. Where would you like to take your career with us? ~CAREER GOALS 08 We run a variety of shifts at UPS since our business is a 24/7 operation. Do you have a preferred shift? ~UPS 09 Superior customer service is very important to us at UPS. How would you handle a situation where a customer came to pick up a shipment and you could not locate it? ~UPS 10 At UPS we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software? ~UPS 11 What was the greatest cost-cutting measurement you accomplished at your previous employer? ~UPS 12 How would you describe your work ethic? ~UPS 13 How do you show your co-workers the importance of communication in the workplace? ~COMPETENCY 14 At UPS we hire a diverse workforce. When have you worked among a diverse group of people? ~UPS 15 How do you manage a large workload? ~COMPETENCY 16 How can we motivate you on the job? ~UPS 17 What types of activities keep you busy, outside of work? ~UPS 18 Is compensation the most important factor for you when taking a new job? ~UPS 19 UPS is known for exceptional 24/7 customer service. What does excellent customer service mean to you? ~UPS 20 What questions do you have for me? ~UPS 21 What do you know about the UPS Earn & Learn program? ~UPS 22 Tell me about a time that you have helped a co-worker accomplish an important goal. ~BEHAVIORAL 23 What are UPS' enduring beliefs? How do you embody some of these? ~UPS 24 What customer engagement strategy is the most rewarding for you? ~UPS 25 Have you received any formal customer service training? ~UPS 26 How do you handle stress on the job? ~COMPETENCY 27 Think about a demanding boss, professor or coworker. How did you successfully interact with this person? ~UPS 28 Tell me about a time when you had to make a decision without all the information you needed. ~BEHAVIORAL 29 Why are you the best candidate for UPS? ~UPS 30 What is the UPS company mission, and what does it mean to you? ~UPS

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