UPS Mock Interview
Master 30 UPS interview questions covering operations, safety protocols, and customer service excellence.
Question 25 of 30
Have you received any formal customer service training?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."
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