30 UPS Interview Questions & Answers

01 At UPS we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is? ~UPS

02 There are a few competitors who promise cheaper delivery than we do at UPS. How will you overcome this challenge with our potential customers? ~UPS

03 Integrity is everything to us at UPS. What would you do if you caught a co-worker stealing? ~UPS

04 There are a lot of career options within the logistics industry. Why do you specifically want to work for UPS? ~CAREER GOALS

05 In your opinion, what is the most valuable service UPS offers small business? ~UPS

06 Do you understand our primary customer base at UPS? ~UPS

07 UPS offers many avenues for career growth. Where would you like to take your career with us? ~CAREER GOALS

08 We run a variety of shifts at UPS since our business is a 24/7 operation. Do you have a preferred shift? ~UPS

09 Superior customer service is very important to us at UPS. How would you handle a situation where a customer came to pick up a shipment and you could not locate it? ~UPS

10 At UPS we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software? ~UPS

11 What was the greatest cost-cutting measurement you accomplished at your previous employer? ~UPS

12 How would you describe your work ethic? ~UPS

13 How do you show your co-workers the importance of communication in the workplace? ~COMPETENCY

14 At UPS we hire a diverse workforce. When have you worked among a diverse group of people? ~UPS

15 How do you manage a large workload? ~COMPETENCY

16 How can we motivate you on the job? ~UPS

17 What types of activities keep you busy, outside of work? ~UPS

18 Is compensation the most important factor for you when taking a new job? ~UPS

19 UPS is known for exceptional 24/7 customer service. What does excellent customer service mean to you? ~UPS

20 What questions do you have for me? ~UPS

21 What do you know about the UPS Earn & Learn program? ~UPS

22 Tell me about a time that you have helped a co-worker accomplish an important goal. ~BEHAVIORAL

23 What are UPS' enduring beliefs? How do you embody some of these? ~UPS

24 What customer engagement strategy is the most rewarding for you? ~UPS

25 Have you received any formal customer service training? ~UPS

26 How do you handle stress on the job? ~COMPETENCY

27 Think about a demanding boss, professor or coworker. How did you successfully interact with this person? ~UPS

28 Tell me about a time when you had to make a decision without all the information you needed. ~BEHAVIORAL

29 Why are you the best candidate for UPS? ~UPS

30 What is the UPS company mission, and what does it mean to you? ~UPS

UPS Mock Interview

Have you received any formal customer service training?

Unlock all 30 UPS questions

30 UPS Interview Questions & Answers