UPS Mock Interview
Master 30 UPS interview questions covering operations, safety protocols, and customer service excellence.
Question 9 of 30
Superior customer service is very important to us at UPS. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate the package and have it delivered to their home, free of charge, once it was received. If the situation needed escalating, I would refer to a manager for assistance."
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