We value accountability at Sitel. If a customer sent a formal complaint about an interaction with you, how would you handle it?

"I understand that Sitel LLC has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or service."

"Constructive feedback is difficult to swallow at times, but it's helpful to remember that everyone receives constructive feedback from time to time. I will always do what is required to renew a client relationship."