Sometimes the services and packages offered at Sitel can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective infographics and will often implement those in my presentations."

"I use the K.I.S.S method - keep it simple, silly! If you cannot explain it simply, you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I shared a broad overview and provided detail for reference. I often try to make analogies or share complex information in the form of a story."