Sitel LLC Mock Interview
Practice 31 Sitel LLC interview questions covering customer service scenarios, call center metrics, and client communication skills.
Question 24 of 31
Tell me about a time you used good judgement and logic to solve a problem.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pros/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Just yesterday, I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14 days return policy as well. I am the manager, so I stepped in to alleviate the situation. When I showed the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a 25 service credit. I know this will cost my company mere dollars, and, in the end, I had a happy customer again."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I had a customer who was unhappy with his purchase (the service in question cost over 20k). He then was unhappy with the arbitration process. Though my team said just to let him be and have him work with our Director of Operations to resolve the issue, I knew I could lose a customer over a one-time issue. I mediated the call, allowed him to air his grievances, and assured him we would work together to solve the issue."
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