Sitel LLC Mock Interview
Practice 31 Sitel LLC interview questions covering customer service scenarios, call center metrics, and client communication skills.
Question 26 of 31
Tell me about a time you took charge of a meeting. Was the outcome a positive one?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Not everyone feels comfortable with public speaking. This is your opportunity to showcase your communication skills, ability to step outside your comfort zone, and willingness to answer the call to lead. Think about a time you have driven a meeting - big or small. This example could be a phone meeting, a lunch and learn, or a large client presentation.
Begin by telling the interviewer the reason for the meeting, who was involved, and what approach you took to prepare for the meeting. Finally, mention why you felt the meeting was a success! Talk about what you did in that meeting to create an effective and positive outcome.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My employer asked me to lead a lunch and learn meeting to train 15 employees on our new client management software. I was already a subject matter expert on the software, so it wasn't difficult for me to plan the lesson. The challenge was making the content entertaining enough to keep the employees engaged. I created a strong PowerPoint presentation that included pop quiz questions. The presentation was a success, and my employer asked me to lead a follow-up meeting a few weeks later."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Last week, my boss had a personal emergency and could not make it in time for our monthly staff meeting. Everyone was already gathered, so he called to ask me to take control of the meeting. I feel that I did a great job relaying the information, and my boss was thankful for the way I stepped in."
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