At Sitel, we seek to hire those who think outside the box. When was the last time you suggested a workplace improvement? What was the outcome?

"Last year, I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it was. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."

"I made some recommendations for change in our CRM system. My suggestions concerned how items received documentation and how outstanding tasks became highlighted. Our head office made the changes, and a lot of people in our office commented on how much they liked the changes."