How do you handle an agitated patient?
As an RN at Mayo Clinic, you will likely encounter an agitated patient at some point, no matter which unit you work in. The interviewer can learn a lot from your answer about your communication skills, ability to de-escalate situations, work under pressure, and problem-solve. Give examples of settings where you've worked with agitated patients and techniques you use to provide care and de-escalate the situation.
"There are many reasons a patient may be agitated. It could be a side effect of medication, frustration with being hospitalized, or perhaps a result of cognitive impairment or disability. It's important to remain calm and cautious. When I was a student finishing my clinical rotation, I worked with a patient who was often distressed or agitated. I first assessed their immediate needs and whether or not they were a threat. If I felt they might be aggressive or violent, I would ask another staff member to come into the room while I provided care or treatment. If it was more about their frustrations, I took the time to listen to their concerns and address them appropriately. I never let their emotions or stress affect me, and I remain calm and professional. I seek to provide my patients with comfort and care from a holistic perspective."
"Because I have worked with patients with behavioral health patients for years, I am familiar with ways to treat and care for those who are agitated. I always approach them calmly and slowly, and I'm patient as I try to calm them enough to have a conversation or to provide treatment. I never take it personally when an agitated patient says something hurtful. If I find that a family member can assist in the situation, I will try to make my rounds when I know that family member will be there or another staff member who has a good relationship with that patient."
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