"My communication style is compassionate but straightforward. I find that being direct is best, so patients can easily understand what to expect regarding treatment and care. When patients know what to expect, they are calmer and more receptive to care. I also use an appropriate tone and volume when speaking with patients or family. I provide opportunities for patients and families to ask questions and to provide education where possible."

"First and foremost, I'm attentive and actively listen when patients or families speak or answer questions. I document well so I can reference my notes when needed instead of having to ask repeat questions. As I communicate, I always keep the patient's situation in mind to use the appropriate tone and compassion to provide quality care. If there is a communication barrier, I'm not afraid to ask a colleague for help to overcome those barriers."