Lowe's Mock Interview
Practice 40 Lowe's interview questions covering customer service, product knowledge, and retail operations.
Question 7 of 40
How do you handle customer complaints?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer needs to ensure that anyone they consider hiring would conduct themselves with integrity while preserving their reputation when engaging with their customers. So, break down your approach to engaging with a dissatisfied customer. Showcase your customer service skills and how you possess the communication skills necessary to turn their customer experience around. Share with them the hard work you would put into every interaction and your commitment to doing the right thing.
Ryan Brown created and launched MockQuestions in 2008.
"I handle customer complaints like an expert! I have some training in customer dispute resolution and have trained other retail sales reps. When a customer is upset, I find it's best to listen, repeat back to them for the sake of understanding, and then ask them what kind of resolution they would like to see. Apologizing also helps."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Marvin R. Ellison, the president and CEO of Lowe's said, "Lowe's reputation is a priceless asset which has been earned through years of our associates' hard work, and through our dedication to being a responsible company and a good corporate citizen. We are proud of our reputation, and believe that every associate, officer and director shares Lowe's commitment to doing the right thing. Our business goals are important to our success, but it's just as important to achieve these goals in a culture of compliance and integrity. I, along with Lowe's stakeholders and all our fellow associates, trust and expect that we can deliver results ethically and in ways that can make us all proud."
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