In this role, you'll be asked to work with unfamiliar businesses across different industries. How would you assess their training needs?

"In this role, my first goal with any new client would be identifying the business need for them. I would do this utilizing many different channels and resources, such as conversations with leaders and current staff. This process would help me learn about the business in general and what overall thoughts are towards training needs. Following that, I would perform a gap analysis to see firsthand if reality is the perception of the staff and leadership of the organization. At that point, I can fully determine what training needs, if any, exist and start my recommendations from there."

"I think a lot of the skills in assessing training needs for the large healthcare organization I've worked with for the last six years will translate nicely to this role. My current methods of assessing are conducting one-on-one interviews with staff, holding focus groups, sending out surveys, and conducting job observations are all effective in the right situation and I have a lot of great experience using these in needs assessments. Working with new businesses in different industries, a key component to my assessments will also involve me learning new jobs and I will do this through research of job descriptions and talking to leaders and staff with the clients I would work with."

Illustrate your expertise by describing your approach, and the personal touch you'd lend to working with each client. Instruct them on your methodology to create a systematic approach. Offer an example where you've applied this and it resulted in a positive outcome.

The goal here is to illustrate your broad comfort zone. Provide the interviewer with confidence that you feel comfortable in new environments and are apt at navigating difficult terrain.