At Korn Ferry, an important part of receiving buy-in from clients is attained through business diagrams and charts. What experience do you have in creating and presenting business diagrams and charts?

"In my current role, I regularly create and present process flowcharts and activity diagrams to our staff. I recently created an activity diagram that outlined a production process in our facility. I am very proficient in using Visio to create these and my presentation was very eye-opening to the staff that I presented to. In the hour-long presentation and meeting, many key areas of focus were brought to the attention of leadership to focus on future improvement. If hired for this role, I'd be very comfortable in working with clients on effective charting and presentation to them in this area."

"With a background in quality, I am very familiar with swimlane flowcharting and I've used this many times with my current organization to highlight where different departments interact and crossover in processes. While I've most often relied on the administrative assistant in my department in the creation of these, I am very comfortable in learning how to create them with my solid technical skills. My forte definitely lies with presenting and explaining processes to stakeholders."

Discuss your experience with things like flowcharts and activity diagrams. Explain why you feel visuals are important tools when distilling complex information.

Even though you know that the interviewer knows the answer to these questions, their clients may not. Use every opportunity to frame your answers with, "What I try to convey to our clients..." to relay how effective you are at your job.