When facing a difficult situation, how do you react?
The hiring managers at Intuit want to know if your reactions to problems reflect maturity and professionalism. The goal of your response is to show the decision-makers that the way you react in difficult situations is a fit for their team and for Intuit's company values.
Because this question asks how you react (a general instance) vs. how you reacted (a specific instance), you can respond hypothetically. The Situation, Solution, Benefit formula is helpful in this case.
Step 1) Situation: Outline what a difficult situation means to you.
Step 2) Solution: Discuss the solution you would introduce when facing a difficult situation.
Step 3) Benefit: Highlight how your approach to resolving a difficult situation will benefit Intuit when they choose to hire you.
Hiring managers look for candidates who meet challenges and difficult decisions head-on rather than being intimidated by them. You can show the decision-makers at Intuit that you have the tenacity and excellent problem-solving abilities required for the job by discussing how you approach and overcome complex problems.
If you have a real-life example of a time when you recently faced a difficult situation in the workplace, consider telling a brief story that highlights your problem-solving and critical-thinking skills.
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes 3-5 questions. Depending on the HireVue parameters set by Intuit, the asynchronous interview platform will generally give you 30 seconds to prepare a response and up to 2 minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
"(Situation) I understand that encountering difficult situations in the workplace is common, especially in an industry where regulation and compliance are so strict and constantly evolving. (Solution) When a difficult situation arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the situation. I might use a pros and cons list to determine the best course of action for a fast and amicable resolution. (Benefit) I read that one of Intuit's core values is 'Integrity without Compromise.' Rest assured, should Intuit hire me, I will show integrity in every aspect of my work, no matter how difficult. Even in challenging situations, I will revere honesty and adhere to high ethical standards to gain the trust and confidence of our customers and stakeholders."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
When a difficult situation arises, I take a step back to think through the best steps for an amicable solution. I adhere to professional standards and integrity when dealing with a difficult situation. A client's trust and confidence will remain a top priority.
Jaymie's Feedback
Great job demonstrating that you can pause and evaluate a situation rather than being knee-jerk and reacting. You included several key skills in problem-solving in your response. If possible, add more detail by speaking about how you weigh the pros and cons, if you include other team members in your decision-making, how you communicate throughout the process, and how you decide on a solution to the problem.
