Talk about a time when you needed to adapt to a significant change.
Change is prevalent in the workplace, and the hiring managers at Intuit want to know that you can embrace change. The goal of your response should be to help the decision-makers feel confident in your ability to adapt to unexpected changes in a workplace setting.
Avoid focusing on a negative change. For example, 'When my company hired a new manager with a horrible temper, my entire work environment changed.'
Also, avoid examples that could easily sound like you are blaming others. For example, 'I recently had to do an entire project by myself because my co-worker quit unexpectedly.'
Behavioral-based interview questions that begin with 'Talk about a time when...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the hiring managers with the right amount of information and detail.
Pick an example of a time you faced a change in the workplace, and your response was constructive. Explain how the change directly impacted your job and talk about how you maintained a positive approach during the transition. Perhaps your job duties shifted, there was a significant revision in policy, you had to welcome a new manager, or your company was acquired. These situations make excellent examples to draw on when you form your story-based response.
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes 3-5 questions. Depending on the HireVue parameters set by Intuit, the asynchronous interview platform will generally give you 30 seconds to prepare a response and up to 2 minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
"(Situation) Last year, my company shuffled around a lot of our team members with no notice. (Task) This shuffle meant that, overnight, the team of 40 that I was leading became a team of 60. (Action) I had a great rapport with the current 40 and needed to develop a fast strategy for connecting with the additional 20. I chose to throw a team-wide after-work event so that everyone could get to know each other and make meaningful connections. (Result) My idea worked like a charm, and everyone clicked right away, making the best of an abrupt situation."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I was having issues with my timekeeping system. The devices we were using lost the wireless internet connection multiple times a day. I researched the matter and found time clocks that I could install with a hard-wired internet connection at our 18 locations to solve the problem. The interface was a little different which required changing some of my settings within my payroll software but ultimately solved the problem.
Marcie's Feedback
Awesome! This answer shows that you take the initiative, think creatively, and adapt to changes. Since the question asks specifically about how adaptable you are, strengthen your answer by talking in more detail about how you quickly learned to use the new interface. Excellent job!
