How to Answer: How would you address a team member who was underperforming?
Advice and answer examples written specifically for a General Motors job interview.
10. How would you address a team member who was underperforming?
Why the Interviewer Asks This Question
Not only can the poor performance of an employee negatively impact the rest of the department, but how you handle such challenges has the potential to make matters even worse. Any insights they glean from your leadership approach will help them determine your impact on a team.
Written by Kevin Downey on April 28th, 2022
How to Answer
Craft your example around the core values of the company, treating others with respect and exhibiting integrity. This requires empathy and transparency. Avoid strict, by-the-book answers, such as following the formula of 'I give them two verbal warnings, then one write-up, then a second, and if they get a third, they're fired.
Written by Kevin Downey on April 28th, 2022
Answer Example
"I'd handle it promptly, as often as required, offering them specifics. Let too much time slide by, and it is harder to offer specifics. Practicing P.O.S. feedback (prompt, often, and specific) allows for greater success in addressing such issues. Luckily, since the employee knew I was looking out for them, we were able to curb the problem behavior before attracting the attention of our superiors."
Written by Kevin Downey on April 28th, 2022