Information technology systems are designed to increase the productivity of business users. If productivity is decreasing, you need to recognize this and react quickly to resolve it. The Cisco interviewer will ask you this question to ensure that you understand the importance of productivity within a business organization and that you have taken steps to maintain or improve productivity in the past. When responding to the question, begin with your understanding of the importance of productivity, discuss ways to recognize decreasing productivity, and talk about the steps you take to address this. Providing an example may help illustrate how you've been successful at this in the past.
