What are your thoughts on web-based, click to chat support solutions?
Whenever you are asked your opinion on an industry-related topic, you should try to be honest but positive at the same time. Whether you like web-based, click to chat support solutions or not, you should be focusing your answer on why you think they may be helpful. If Capita plc offers a service like this you should also ask them an insightful question about that service.
"Clients have given me mixed reviews on this type of service. I know that some clients really like web-based, click to chat support solutions, and there are others that do not prefer this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this type of solution?"
