Capita plc Mock Interview
Practice 35 Capita plc interview questions covering BPO operations, client service delivery, and transformation projects.
Question 9 of 35
What are your thoughts on web-based, click to chat support solutions?
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Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.
Whenever you are asked your opinion on an industry-related topic, you should try to be honest but positive at the same time. Whether you like web-based, click to chat support solutions or not, you should be focusing your answer on why you think they may be helpful. If Capita plc offers a service like this you should also ask them an insightful question about that service.
Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.
"Clients have given me mixed reviews on this type of service. I know that some clients really like web-based, click to chat support solutions, and there are others that do not prefer this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this type of solution?"
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