Capita plc Mock Interview

Practice 35 Capita plc interview questions covering BPO operations, client service delivery, and transformation projects.

WRITTEN BY AMY HAGAN

QUESTION 2 OF 35

At Capita plc we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?

Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

"This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"

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35 Capita plc Interview Questions & Answers

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01 At Capita plc we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working? SITUATIONAL 02 At Capita plc we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events? DISCOVERY 03 We put a great deal of pride in our customer service at Capita plc. How will you contribute to our high customer service standards? SITUATIONAL 04 Capita plc seeks to hire those with above average communication skills. Describe your communication style to me. DISCOVERY 05 Our industry is a competitive one. Why do you specifically want to work for Capita plc? DISCOVERY 06 Walk me through your post-secondary education and how it will help you in your career with Capita plc. DISCOVERY 07 At Capita plc we deal with sensitive and confidential client information. Are you willing to complete a full background check? DISCOVERY 08 At Capita plc we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose? DISCOVERY 09 What are your thoughts on web-based, click to chat support solutions? OPERATIONAL 10 At Capita, we deliver innovative solutions and simplify the connections between business and customers and government and customers. Tell us about a time where you made an innovative change to a process that helped a client or a customer. BEHAVIORAL 11 Tell me about your experience in the field of IT services. TECHNICAL 12 Would you be willing to work over 40 hours a week? DISCOVERY 13 What part of this career brings you the most stress? DISCOVERY 14 Give me an example of a time when you had to be extra diligent in order to meet a deadline. BEHAVIORAL 15 What are your salary expectations? DISCOVERY 16 How do you make tough decisions knowing they will affect your entire team? MANAGEMENT 17 Tell me something about yourself that I wouldn't know from reading your resume. DISCOVERY 18 What characteristics or events have contributed towards your success as a leader? DISCOVERY 19 How do you evaluate success among your team members? MANAGEMENT 20 Describe to me your ideal employer. DISCOVERY 21 Have you ever broken a confidentiality agreement? DISCOVERY 22 We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position? TECHNICAL 23 Do you always double check or proofread your work? DISCOVERY 24 Tell us about a time when you had to change a major component of your project due to new information being discovered. What did you do? BEHAVIORAL 25 When you suffer a setback, how does that emotionally affect you and your work? DISCOVERY 26 How would your most recent manager describe you? DISCOVERY 27 Tell us about a time when you had to work with a diverse group of people that did not all have the same view on work projects. BEHAVIORAL 28 Tell me about a time when you had a disagreement with a co-worker. What did you do and what was the outcome? BEHAVIORAL 29 What type of manager brings out the best in you? DISCOVERY 30 Have you progressed in your career as you have expected? LEADERSHIP 31 Why is this job with Capita plc right for you, at this time in your career? DISCOVERY 32 What decisions did you routinely make in your last position? LEADERSHIP 33 If you were hired today, what would you accomplish first? DISCOVERY 34 At Capita plc we are purpose-driven. What specific Capita plc purpose attracted you to apply to us? DISCOVERY 35 At Capita plc we work with both the public and private sector. Please tell us about your experience with both sectors. What are the primary differences between the sectors and how do you change your work style based on the client you are working with? CUSTOMER SERVICE

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35 QUESTIONS & ANSWERS · CAPITA PLC