Capita plc Mock Interview

Practice 35 Capita plc interview questions covering BPO operations, client service delivery, and transformation projects.

Question 35 of 35

At Capita plc we work with both the public and private sector. Please tell us about your experience with both sectors. What are the primary differences between the sectors and how do you change your work style based on the client you are working with?

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Amy Hagan

Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.

When working for a company with both private and public sector clients, you need to understand some of the basic differences. With this question, the company is trying to determine if you have an understanding of the difference between public and private clients. They are also looking to determine if you take the time to get to know a customer's needs before diving into a project.

Amy Hagan

Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.

"I have worked with both private and public entities. I am aware of some of the most common differences. For instance, when I worked with government clients in the past, it would take longer for decisions to be made. I had to provide more detailed reports and submit information in a very particular manner. I review each clients' needs and their business processes so that I can provide customized service to the client."

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