Capita plc Mock Interview
Practice 35 Capita plc interview questions covering BPO operations, client service delivery, and transformation projects.
Question 19 of 35
How do you evaluate success among your team members?
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Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.
When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.
Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.
"I have a very in-depth and successful system for evaluating success among my team members. I do my best to ensure my evaluation methods are quantifiable. I check in twice per week with each member of my team normally and more often if one of my team members seems to be struggling. We meet on Mondays - to set our goals together. Then, on Fridays, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."
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