35 Capita plc Interview Questions & Answers

01 At Capita plc we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working? SITUATIONAL

02 At Capita plc we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events? DISCOVERY

03 We put a great deal of pride in our customer service at Capita plc. How will you contribute to our high customer service standards? SITUATIONAL

04 Capita plc seeks to hire those with above average communication skills. Describe your communication style to me. DISCOVERY

05 Our industry is a competitive one. Why do you specifically want to work for Capita plc? DISCOVERY

06 Walk me through your post-secondary education and how it will help you in your career with Capita plc. DISCOVERY

07 At Capita plc we deal with sensitive and confidential client information. Are you willing to complete a full background check? DISCOVERY

08 At Capita plc we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose? DISCOVERY

09 What are your thoughts on web-based, click to chat support solutions? OPERATIONAL

10 At Capita, we deliver innovative solutions and simplify the connections between business and customers and government and customers. Tell us about a time where you made an innovative change to a process that helped a client or a customer. BEHAVIORAL

11 Tell me about your experience in the field of IT services. TECHNICAL

12 Would you be willing to work over 40 hours a week? DISCOVERY

13 What part of this career brings you the most stress? DISCOVERY

14 Give me an example of a time when you had to be extra diligent in order to meet a deadline. BEHAVIORAL

15 What are your salary expectations? DISCOVERY

16 How do you make tough decisions knowing they will affect your entire team? MANAGEMENT

17 Tell me something about yourself that I wouldn't know from reading your resume. DISCOVERY

18 What characteristics or events have contributed towards your success as a leader? DISCOVERY

19 How do you evaluate success among your team members? MANAGEMENT

20 Describe to me your ideal employer. DISCOVERY

21 Have you ever broken a confidentiality agreement? DISCOVERY

22 We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position? TECHNICAL

23 Do you always double check or proofread your work? DISCOVERY

24 Tell us about a time when you had to change a major component of your project due to new information being discovered. What did you do? BEHAVIORAL

25 When you suffer a setback, how does that emotionally affect you and your work? DISCOVERY

26 How would your most recent manager describe you? DISCOVERY

27 Tell us about a time when you had to work with a diverse group of people that did not all have the same view on work projects. BEHAVIORAL

28 Tell me about a time when you had a disagreement with a co-worker. What did you do and what was the outcome? BEHAVIORAL

29 What type of manager brings out the best in you? DISCOVERY

30 Have you progressed in your career as you have expected? LEADERSHIP

31 Why is this job with Capita plc right for you, at this time in your career? DISCOVERY

32 What decisions did you routinely make in your last position? LEADERSHIP

33 If you were hired today, what would you accomplish first? DISCOVERY

34 At Capita plc we are purpose-driven. What specific Capita plc purpose attracted you to apply to us? DISCOVERY

35 At Capita plc we work with both the public and private sector. Please tell us about your experience with both sectors. What are the primary differences between the sectors and how do you change your work style based on the client you are working with? CUSTOMER SERVICE

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