QUESTION 29 OF 35

What would you do if a client asked you about a product or service and you were unsure of the answer?

It's always good to take another look at BC Hydro's core values. This can really tell you a lot about how to handle a customer situation and what the company values the most when in these interactions. One of the core values is "we are a team." Utilize this core value and provide an example of a team approach you could use to solve this problem. The interviewer is checking to see if you will use all of your available resources when tasked with a problem or questions you don't know the answer to.

"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources. I am also not afraid to communicate that I do not know the answer immediately, but that I will find out."

"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I am happy to get out of my comfort zone to grow, learn, and help a customer. One of BC Hydro's core values is "we are a team" and I do not take that lightly. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."

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BC Hydro Mock Interview

What would you do if a client asked you about a product or service and you were unsure of the answer?

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35 BC Hydro Interview Questions & Answers