Air New Zealand Customer Service Agent Mock Interview

Master 20 Air New Zealand Customer Service Agent interview questions covering passenger care, Kiwi hospitality, and operational challenges.

WRITTEN BY RYAN BRUNNER
QUESTION 15 OF 20

This position would require a background and employment verification check. Would you have any issues being subjected to this?

Prior to applying to and interviewing for this role at Air New Zealand, it is important to know that the Civil Aviation Authority has strict regulations for background checks for airline staff. They require commercial airlines to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. As well, they do require that an employment verification check does take place, where Air New Zealand will look into at least the last 10 years of your employment history. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle.

"I have no issue being subjected to a criminal background check and employment verification. My current employer is required to run a criminal background check on our staff every two years. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway."

Ryan Brunner
20 QUESTIONS & ANSWERS · AIR NEW ZEALAND LIMITED
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